FAQs
Answers you are looking for…
How much notice do you need to start service requests?
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While we always try to accommodate all services, it’s best to try and provide us with a minimum of 2 weeks’ notice for us to arrange and schedule your requests. We can’t guarantee starting services if trying to schedule under a 2 weeks notice.
Do you offer overnight visits in our home?
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Unfortunately, no. But, as an alternative, we can offer you an evening visit followed by a morning visit to provide for your and your pets needs.
Are you licensed, bonded, and insured?
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Yes, we are. Safety for you and your pets are our #1 priority!
Will I receive the same Walker/Pet-sitter for every visit?
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Yes, you will. We find it best that a routine and bond is made between you, your pet, and your Walker/Sitter. That way, we are more able to identify or spot any unusual actions from your pet, and then inform you about it. On an occasion that your regulator Walker/Sitter may be unable to make it, we will provide you with a Walker/Sitter that is equally suited to take care of your pets.
How do I pay for services?
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Payment for services are to be prepaid and made through the Time to Pet app using ACH (online check) banking or credit card. Sorry, no cash or personal checks are accepted.
How far does your Pet Shuttle operate to and from my home?
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We typically keep our distance to a maximum of 5 miles from your home. Anything beyond 5 miles will incur additional fees.
Are you a member of any recognized pet organizations?
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Yes! We are proud members of PSI (Pet Sitters International), NAPPS (National Association of Professional Pet Sitters), and PetSitUSA. We also make a monthly donation from a percentage of our income to the San Diego Humane Society. The more services we perform, the bigger our donation!
What’s the difference between Dog Walks, Pet Sitting, Vacation Care, and Drop-in services?
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Dog Walk services are when we perform walks on a recurring schedule that tend to be ongoing week after week, month after month. Food and fresh water are provided as requested.
Pet Sitting and Vacation Care services are best described as visits performed when you are out of town, or any other occasion, where you would utilize our services for a few days or weeks. In addition to walking your pet, Pet Sitting and Vacation Care visits may include items such as feeding and changing water, cat requests, other animal requests, cleaning out pet dishes, taking in your mail or newspaper, taking out your garbage, watering your plants, turning lights on or off, opening and closing window curtains, etc. Pet Sitting and Vacation Care visits give your home that “lived-in” appearance while you’re away. The specifics will be gone over together before services start.
Drop-in Visit services are services that we arrive and take your pet out for a walk and potty-break for a few days or weeks. In addition, we will provide food and fresh water, as requested, for your 4-legged family member.
How will I know when you arrive to take care of my pets?
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We use Time to Pet, an industry leader software app that alerts you when we arrive and leave. In addition, we provide pictures and/or a video snippet of our visit, and using GPS tracking software, you’ll be able to see where your Walker and pets went together. Please note that Time to Pet must be downloaded (completely free of charge) in order to get the most benefits from our visits.
Will my Walker arrive at the exact time that I requested?
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We will do our best to arrive at your requested time. However, we do require that you give us a 2-hour minimum arrival time window for each service.
Do you have any breed restrictions?
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Yes, we do. Due to insurance regulations, we do not offer services for pit bull and pit bull breeds (i.e., American Bully, American Pit Bull Terrier, American Staffordshire Terrier, or Staffordshire Bull Terrier breeds).
Will you take my pet to a dog park, an open field, or the beach where they are able to run free?
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No. Our services require your pet to be leashed the entire time once they are off your property. We do not offer any services where your pet is ‘leash-free.’
What is the maximum number of dogs you’ll walk at the same time?
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We walk a maximum of two dogs at any given time. This helps ensure for the safety of your pets and also that of your walker.
Are you able to send me pictures of my pets when performing services?
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Absolutely! We always take pictures for you! In addition, you also have the option to receive a short video snippet of the visit through the software that we use!
(Disclaimer: Time to Pet Software must be installed on your phone to receive videos and/or pictures).
How does my walker get into my residence?
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We ask that all clients use a key lock box (hide-a-key) securely placed on your property. This makes sure your walker — or a backup walker, if needed — can access your home safely and provide the care your pets need as scheduled.
If you have an electronic keypad, no key is needed — just share the code with us!
Please note: We do not hold onto house keys in our office or with any walker.
Can I tip my pawsome walker?
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Go for it! You can leave cash, write them a check, or send a tip right through the Time to Pet app — whichever works best for you.
Is there a minimum number of services required to sign up?
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Yes. We require a minimum of 3 services to become a client of ours.
Let's Keep Your Dog Active and Happy!
Check out our Services page, view our Service Area, or get in touch with us through our Contact page to learn more about how we can help with your dog walking and pet sitting needs!
